Cancel /Change Order

Effective Date: July 2, 2024

At Enercase, we understand that sometimes plans change—whether it’s the wrong size, a different style in mind, or simply a change of heart. This Cancel / Change Order Policy outlines how you can request modifications or cancellations, the timeframes involved, and what happens once an order enters processing.

Our goal is simple: provide clarity, act quickly, and keep things fair for both sides.

1. Order Processing Timeline

To understand cancellation and modification eligibility, it’s important to know how quickly orders move through our system.

Processing Details:

• Handling Time: 1 business day
• Processing Days: Monday – Friday
• Cut-Off Time: 5:00 PM (EST)

Orders placed before 5:00 PM (EST) are processed the same business day. Once processing begins, the order is prepared for shipment and may no longer be eligible for changes.

2. Cancellation Policy

When You Can Cancel:

Orders may be canceled only before they are processed or shipped.

When Cancellation Is Not Possible:

• After the order has entered processing
• After the order has been shipped
• During or after fulfillment preparation

Once your order moves beyond the cancellation window, it is locked into the fulfillment workflow.

Cancellation Summary Table

3. How to Request a Cancellation

If you need to cancel your order, timing is critical.

Steps to Follow:

1. Contact us immediately at support@enercase.com
2. Include:
• Your order number
• Cancellation request
3. Our team will confirm whether your order is still eligible

Important:

• Requests are handled in the order they are received
• Fast action increases the likelihood of successful cancellation

4. Order Change Policy

We allow limited changes to orders under specific conditions.

Changes May Include:

• Shipping address correction
• Product size or variant adjustment
• Contact information updates

Change Eligibility:

• Requests must be made before processing begins
• Changes are subject to inventory availability
• Once processing starts, changes are no longer guaranteed

Change Request Summary

5. Address Changes

Providing accurate shipping details is essential.

Address Update Rules:

• Must be requested before shipment
• Cannot be changed once the order is dispatched

If an incorrect address is entered:

• Contact us immediately
• We will attempt to update it if the order has not been processed

Enercase is not responsible for delivery issues caused by incorrect addresses submitted at checkout.

6. After Shipment: What Are Your Options?

Once an order has been shipped, it cannot be canceled or modified.

Alternative Solution:

You may still return the item after delivery under our Return & Refund Policy.

Key Return Terms:

• Return window: 30 days from delivery
• Refund processed within 12 business days after approval
• No hidden fees

This ensures you still have flexibility even after shipment.

7. Failed Cancellation or Change Requests

If your request cannot be fulfilled:

• Your order will continue through the normal fulfillment process
• You will receive shipping confirmation and tracking details
• You may initiate a return after delivery if needed

We aim to communicate clearly and quickly so you always know your next step.

8. Duplicate Orders

If you accidentally place multiple orders:

What to Do:

• Contact us immediately with all order numbers
• We will attempt to cancel duplicate orders if they have not been processed

If orders have already been shipped:

• You may return the अतिरिक्त items following the return policy

9. Fraud Prevention & Order Review

Enercase reserves the right to cancel or hold orders under certain circumstances.

This May Include:

• Suspicious or fraudulent activity
• Payment verification issues
• Incomplete or inconsistent order details

In such cases:

• You will be notified via email
• A refund will be issued if payment was processed

10. Refunds for Canceled Orders

If your cancellation request is successful:

Refund Details:

• Processed to the original payment method
• Initiated within a reasonable timeframe after confirmation
• No cancellation fees applied

Refund timing may vary depending on your payment provider.

11. Communication & Response Time

We prioritize quick and clear communication for all cancellation and change requests.

Support Details:

• Email: support@enercase.com
• Support Hours:
• Monday – Saturday
• 8:00 AM – 7:00 PM (EST)

Response Time:

• Typically within 24 hours during business days

12. Customer Responsibility

Customers are responsible for:

• Reviewing order details before checkout
• Submitting accurate shipping information
• Acting quickly if changes or cancellations are needed

Enercase operates on a fast fulfillment system, which means delays in communication can limit available options.

13. Operational Transparency

We maintain a structured order workflow to ensure efficiency:

1. Order placed
2. Payment confirmed
3. Processing begins
4. Packaging and dispatch
5. Shipment with tracking

Once an order passes into step 3, modification becomes increasingly difficult or impossible.

14. Policy Updates

Enercase reserves the right to update or modify this Cancel / Change Order Policy at any time.

Key Notes:

• Updates take effect immediately upon posting
• Continued use of our services indicates acceptance of changes

We recommend reviewing this page periodically.

15. Summary Table

Final Perspective

Speed is a double-edged sword. The same system that gets your order moving fast also narrows the window to change it. At Enercase, we don’t slow things down—but we do keep things clear.

If you need to cancel or adjust something, act fast and we’ll meet you halfway. If the order has already crossed the line into processing, the system takes over—and the next best move is a return after delivery.

No confusion. No hidden rules. Just a process that moves clean and stays honest.