Return & Refund Policy

Effective Date: January 15, 2024

At Enercase, customer satisfaction is our priority. We want you to feel confident when shopping with us for Crossbody Bags, Denim Jackets, Dresses, and Sweaters. If your purchase does not meet your expectations, we offer a straightforward return and refund process designed to make resolving any issues as simple as possible.

Please read this Return & Refund Policy carefully before requesting a return. By placing an order with Enercase, you agree to the terms outlined below.

Our Return Promise

We understand that sometimes a product may not be exactly what you expected. Whether you've changed your mind, ordered the wrong size, or received an item that isn't suitable for your needs, we're here to help.

Eligible items may be returned within our return window, provided they meet the conditions described in this policy.

Return Window

Customers may request a return within:

Return requests submitted after 60 days from the confirmed delivery date may not be eligible for approval.

Eligible Return Items

Items are generally eligible for return if they are:

• Returned within the 60-day return period.
• In their original condition.
• Unused or only lightly handled for inspection.
• Free from excessive wear, damage, stains, odors, or alterations.
• Returned with original tags (when applicable).
• Returned with original packaging whenever reasonably possible.

We understand that packaging may be opened for inspection, and opening the package alone does not affect eligibility.

Non-Returnable Items

For hygiene, safety, or legal reasons, certain products may not be eligible for return, including:

• Gift cards
• Final sale or clearance items marked as non-returnable
• Personalized or custom-made products
• Items intentionally damaged after delivery
• Products missing significant components due to customer actions

If an item is identified as non-returnable before purchase, that information will be clearly indicated on the product page whenever applicable.

Incorrect or Damaged Orders

Please inspect your order as soon as it arrives.

If you receive:

• A damaged item
• A defective product
• The wrong item
• An item with missing parts

please contact us as soon as possible so our support team can evaluate the issue and provide an appropriate solution.

To help us resolve the matter quickly, we may request:

• Your order number
• A description of the issue
• Clear photographs showing the product and packaging

Providing this information helps speed up the review process.

How to Request a Return

To begin a return request, please contact our customer support team.

Please include:

• Full name
• Order number
• Email address used for the purchase
• Reason for the return
• Photos (if the item is damaged or incorrect)

Our team will review your request and provide detailed return instructions.

Please do not return merchandise without receiving return authorization from our support team, as unauthorized returns may delay processing.

Return Shipping

After your return request has been approved, you will receive instructions regarding where and how to send your package.

Customers are encouraged to package returned items securely to help prevent shipping damage during transit.

We recommend using a shipping service that provides tracking information whenever possible.

Return Inspection

Once your returned package arrives at our facility, our team will inspect the item to verify that it meets the return requirements outlined in this policy.

The inspection process may include verification of:

• Product condition
• Original contents
• Packaging
• Reported issue
• Eligibility under our return guidelines

Customers will be notified once the inspection has been completed.

Refund Processing

If your return is approved, your refund will be processed promptly.

Refunds will be issued using the original payment method whenever possible.

Depending on your financial institution, it may take additional time for the refunded amount to appear in your account after we complete processing.

No Restocking Fees

Enercase believes in transparent pricing.

We do not charge:

• Restocking fees
• Return processing fees
• Refund administration fees

If your return is approved under this policy, no additional fees will be deducted from your refund by Enercase.

Partial Refunds

In certain situations, a partial refund may be appropriate if the returned item:

• Shows signs of excessive use beyond normal inspection.
• Is returned with missing accessories or components.
• Has been damaged after delivery for reasons not related to shipping.
• Is returned in a condition that reduces its resale value.

If a partial refund is necessary, we will explain the reason before completing the refund.

Exchanges

At this time, Enercase does not offer direct product exchanges.

If you would like a different:

• Size
• Color
• Style
• Product

we recommend returning the eligible item for a refund and placing a new order through our website.

This helps ensure faster processing and product availability.

Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders may be canceled before they enter processing or shipment preparation.

Once an order has been shipped, it can no longer be canceled but may qualify for return after delivery in accordance with this policy.

Late or Missing Refunds

If you have not received your refund after the stated processing period, please:

1. Check your bank account or payment method.
2. Contact your credit card provider or financial institution.
3. Allow additional processing time required by your bank.
4. Contact our customer support team if you still need assistance.

We will gladly help investigate the status of your refund.

Refused Deliveries

If a shipment is refused or cannot be delivered and is returned to us, your eligibility for a refund will depend on the condition of the returned merchandise after inspection.

Shipping services that have already been completed may not be refundable.

Incorrect Return Address

To ensure your return is processed correctly, please wait until you receive return instructions from our support team.

Returns sent to an incorrect address or without prior authorization may experience delays or may not be eligible for processing until verified.

Fraud Prevention

To protect both our customers and our business, Enercase reserves the right to refuse returns or refunds involving:

• Fraudulent activity
• Abuse of the return policy
• Returned items that do not match the original order
• Excessive or suspicious return behavior

These measures help maintain a fair shopping experience for all customers.

Customer Responsibilities

Customers are responsible for:

• Reviewing product descriptions before purchase.
• Providing accurate order information.
• Following return instructions provided by our support team.
• Packaging returned merchandise securely.

Failure to follow these guidelines may delay return processing.

Customer Support

If you have questions regarding returns, refunds, or order issues, our customer support team is happy to assist you.

Store Name: Enercase

We aim to respond to all inquiries as quickly as possible during our regular business hours.

Policy Updates

Enercase reserves the right to update or modify this Return & Refund Policy at any time to reflect changes in our business operations, customer service practices, or legal requirements.

The most current version will always be available on our website. Customers are encouraged to review this policy before making a purchase.

Return & Refund Summary