Shipping Policy

Effective Date: January 15, 2024

Welcome to Enercase. We appreciate your trust in choosing us for your fashion needs. This Shipping Policy explains how we process, prepare, and deliver your orders. Our goal is to provide a transparent and reliable shopping experience from the moment you place your order until your package arrives at your doorstep.

By placing an order with Enercase, you acknowledge and agree to the shipping practices described in this policy.

Our Commitment

At Enercase, we specialize in carefully selected fashion products, including:

• Crossbody Bags
• Denim Jackets
• Dresses
• Sweaters

Every order is handled with care by our fulfillment team to ensure your items arrive safely and in excellent condition. We work with trusted shipping carriers and continuously monitor our logistics process to provide dependable delivery services.

Shipping Coverage

Enercase currently ships throughout the United States.

At this time, we do not offer shipping to:

• U.S. Territories (unless otherwise specified)
• APO/FPO military addresses
• International destinations

If our shipping destinations expand in the future, this policy will be updated accordingly.

Order Processing

Orders are processed after successful payment authorization.

Our fulfillment team carefully verifies order information, prepares the products, performs quality inspections, securely packages each item, and hands the shipment to one of our shipping partners.

Processing Schedule

• Business Days: Monday – Friday
• Business Hours: 8:00 AM – 5:00 PM (EST)
• Cut-Off Time: 5:00 PM EST

Orders placed before 5:00 PM EST on a business day begin processing the same day whenever possible.

Orders placed:

• After 5:00 PM EST
• On weekends
• On public holidays

will begin processing on the next available business day.

Handling Time

Our standard handling time is:

Handling time includes:

• Order verification
• Payment confirmation
• Product inspection
• Packaging
• Carrier pickup preparation

During high-volume shopping periods, handling may occasionally require additional time, although we always strive to process orders as quickly as possible.

Shipping Time

Once your package leaves our fulfillment center, delivery generally requires:

Actual delivery dates may vary depending on:

• Destination
• Weather conditions
• Carrier operations
• Peak holiday shipping seasons
• Unexpected transportation disruptions

The estimated transit times are not guaranteed delivery dates.

Shipping Cost

Enercase offers a simple and transparent shipping fee.

There are no hidden shipping fees added during checkout beyond the displayed shipping charge and applicable taxes.

Estimated Delivery Timeline

The following table summarizes the complete delivery process.

Please note that delivery estimates begin after your order has been processed.

Shipping Carriers

To provide dependable delivery throughout the United States, Enercase partners with nationally recognized shipping providers.

Orders may be delivered by:

• USPS
• UPS
• FedEx

Carrier selection depends on:

• Delivery destination
• Package dimensions
• Shipping efficiency
• Operational availability

The selected carrier will appear in your shipping confirmation email.

Order Confirmation

After your purchase is completed successfully, you will receive an order confirmation email containing:

• Order number
• Purchased items
• Billing summary
• Shipping address
• Payment confirmation

If you do not receive your confirmation email within a reasonable period, please check your spam or junk folder before contacting our support team.

Shipment Confirmation

Once your order has been shipped, you will receive another email containing:

• Shipping confirmation
• Carrier information
• Tracking number
• Tracking link (when available)
• Shipment status

Please allow several hours for the carrier's tracking system to activate after receiving your shipping confirmation.

Tracking Your Order

Customers can monitor shipment progress using the tracking number provided in the shipping confirmation email.

Tracking updates are managed directly by the shipping carrier.

Typical tracking milestones include:

• Shipment information received
• Package accepted
• In transit
• Arrived at regional facility
• Out for delivery
• Delivered

Tracking updates may occasionally experience delays due to carrier system synchronization.

Delivery Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please verify:

• Recipient name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Contact information

Incorrect or incomplete addresses may result in:

• Delivery delays
• Returned shipments
• Additional shipping fees
• Failed deliveries

Enercase is not responsible for delays resulting from inaccurate customer-provided shipping information.

Address Changes

If you need to modify your shipping address after placing an order, please contact us immediately.

Address changes can only be accommodated before the order enters shipment preparation.

Once a package has been transferred to the shipping carrier, we are generally unable to make changes.

Multiple Item Orders

Some orders containing multiple products may be shipped separately.

This may occur because:

• Products are packaged differently
• Inventory is fulfilled from different locations
• Carrier optimization

If your order ships in multiple packages, separate tracking numbers may be provided.

You will not be charged additional shipping fees for split shipments when applicable.

Delayed Deliveries

Although we strive to meet estimated delivery windows, delays can occasionally occur due to circumstances outside our control.

Possible causes include:

• Severe weather
• Natural disasters
• Carrier delays
• Transportation disruptions
• High shipping volume
• Public holidays
• Customs or government inspections (where applicable)

We appreciate your patience should these situations arise.

Lost Packages

If your tracking information shows no movement for an extended period or your package appears to be lost, please contact us.

Our team will:

• Review shipment records
• Contact the shipping carrier
• Assist with an investigation
• Help determine the most appropriate resolution

Carrier investigations may require several business days.

Delivered but Not Received

If tracking indicates "Delivered" but you cannot locate your package:

Please:

1. Check around your delivery location.
2. Ask household members or neighbors.
3. Review any delivery notices.
4. Contact the shipping carrier.
5. Reach out to Enercase if assistance is still needed.

Our customer support team will gladly help investigate the situation.

Refused Deliveries

If a shipment is refused by the recipient or returned because delivery could not be completed, additional shipping charges may apply before reshipment.

Original shipping fees are generally non-refundable once shipping services have been performed.

Undeliverable Packages

Packages may be returned to us because of:

• Incorrect addresses
• Unclaimed deliveries
• Multiple failed delivery attempts
• Refused shipments

If your package is returned, we will contact you to arrange reshipment whenever possible.

Additional shipping charges may be required.

Weather and Force Majeure

Enercase cannot guarantee delivery schedules during extraordinary events including but not limited to:

• Hurricanes
• Floods
• Wildfires
• Snowstorms
• Earthquakes
• Government restrictions
• Transportation interruptions
• Labor strikes
• Public emergencies

During such situations, shipping timelines may be extended until normal carrier operations resume.

Holiday Shipping

During major shopping events and holiday seasons, carriers experience significantly increased shipping volumes.

Customers are encouraged to place orders early to help minimize the impact of seasonal delivery delays.

Estimated transit times may be extended during these periods.

Order Cancellation Before Shipment

Orders may be eligible for cancellation before shipment preparation begins.

If your order has already entered processing or has been shipped, cancellation may no longer be possible.

Please contact our support team as soon as possible if you wish to request cancellation.

Shipping Restrictions

For security reasons, Enercase reserves the right to refuse shipment to:

• Invalid addresses
• Fraudulent orders
• Locations restricted by law
• Orders that fail payment verification

Additional identity verification may occasionally be requested before shipment.

Packaging Standards

Every order is packaged carefully to help protect products during transportation.

Our packaging process includes:

• Product inspection
• Protective packaging materials
• Secure sealing
• Shipping label verification

We continuously work to improve packaging quality while reducing unnecessary waste whenever possible.

Customer Support

If you have any questions regarding shipping, delivery, tracking, or your order status, our support team is here to help.

Store Name: Enercase

Customer Support Hours

Email: support@enercase.com

We aim to respond to customer inquiries as promptly as possible during normal business hours.

Policy Updates

Enercase reserves the right to modify this Shipping Policy at any time to reflect operational improvements, shipping carrier updates, legal requirements, or changes to our services.

The most current version of this policy will always be published on our website. We encourage customers to review this page periodically before placing an order.

Summary

For your convenience, our standard shipping information is summarized below.