Cancel/Change Order

1. Requesting an Order Cancellation

If you no longer want an order, contact Enercase immediately with your order number and the email address used when the order was placed. We will check the order status and determine whether cancellation is still possible.

Cancellation requests are easiest to accommodate before an order has entered fulfillment or been handed over for shipment. Once an order has progressed beyond that stage, cancellation may no longer be possible.

2. When Can an Order Be Canceled?

Our ability to cancel an order depends primarily on its processing status. Orders that have not yet entered fulfillment generally provide the best opportunity for cancellation.

3. How to Request a Cancellation

To give your request the best chance of being handled before fulfillment, please follow these steps:

4. Changing an Order

If you entered incorrect information or would like to make a change to your order, contact us promptly. Depending on the status of the order, we may be able to assist with certain corrections before fulfillment.

Possible change requests may include correcting a shipping address, updating contact information, or requesting a change to an item before the order has been processed for shipment.

Product, size, color, or other item changes may depend on product availability and whether the original order has already entered fulfillment. We cannot guarantee that a requested replacement or modification will be available.

5. Address Changes

If you discover that your shipping address is incorrect, contact us immediately. Address corrections are time-sensitive because an order may be transferred to a shipping carrier shortly after fulfillment begins.

If the order has already shipped, Enercase may not be able to change the delivery address directly. In such cases, additional carrier or return arrangements may be necessary.

6. Changing Product Details

Requests to change a product, size, color, quantity, or other order detail must be submitted before the order progresses too far through fulfillment. Once an item has been prepared, packed, or shipped, changes may no longer be possible.

If a requested change cannot be made, you may still have options under our Return & Refund Policy after delivery, provided the order and item meet the applicable return requirements.

7. Order Changes Are Not Guaranteed

Enercase makes reasonable efforts to accommodate cancellation and change requests, but an order may move through processing quickly. For this reason, submitting a request does not guarantee that a change can be completed.

If we are unable to modify an order because it has already entered fulfillment or shipment, we will communicate the available next steps where applicable.

8. Refunds for Approved Cancellations

When an eligible cancellation is successfully approved before fulfillment, the applicable refund will be initiated to the original payment method.

Refund timing may depend on the payment provider or financial institution after Enercase processes the refund. For approved returns and refunds, our standard refund processing timeframe is within 12 days after approval.

9. Orders That Have Already Shipped

Once an order has been shipped, it generally cannot be canceled through the normal order-change process. If you no longer want the package, please contact our support team for guidance.

After delivery, an eligible item may be handled under our Return & Refund Policy. Our standard return window is 60 days, subject to the conditions described in that policy.

10. Duplicate Orders

If you accidentally place the same order more than once, contact us immediately. Provide all relevant order numbers so our team can determine whether one of the duplicate orders can still be canceled before fulfillment.

If a duplicate order has already shipped, cancellation may no longer be possible. In that situation, our support team can explain the applicable return options.

11. Incorrect Order Information

Customers are responsible for reviewing their order information before completing a purchase. This includes product selection, quantity, size, shipping address, email address, and other information entered during checkout.

If you notice an error after placing your order, contact us immediately. Although we cannot guarantee that every correction can be completed, early communication gives us the best opportunity to assist before fulfillment.

12. What Information Should You Include?

To help our support team process a cancellation or change request efficiently, please include as much of the following information as possible:

• Order number.
• Name used when placing the order.
• Email address associated with the purchase.
• Specific change or cancellation requested.
• Corrected information, if applicable.
• Any additional details that may help us identify the requested change.

13. Processing and Shipping Considerations

Enercase generally aims to process orders within 1 business day. Because fulfillment may begin shortly after an order is received, cancellation and modification requests should be sent as quickly as possible.

Our standard shipping service uses USPS, UPS, or FedEx, with an estimated transit time of 2–6 business days after processing. Once an order has entered the shipping process, changes may be significantly more difficult to complete.

14. Cancellation Request Timing

Requests submitted outside our support hours will be reviewed when our team becomes available. Because orders may continue through processing during that period, we recommend submitting urgent cancellation requests immediately rather than waiting for the next business day.

Our customer support hours are 8:00 AM – 7:00 PM EST, Monday through Saturday.

15. After a Cancellation Is Confirmed

If your cancellation is approved, Enercase will confirm the cancellation and begin the applicable refund process. Please retain the confirmation for your records until the refund has been completed.

If the cancellation cannot be completed because the order has already entered fulfillment or shipment, we will explain the applicable options based on the order status.

16. Changes to This Policy

Enercase may update this Cancel / Change Order policy when necessary to reflect changes in our order processing procedures, fulfillment operations, customer service practices, or applicable requirements.

Any revised version will be made available on our website. Customers are encouraged to review the policy before submitting a cancellation or modification request.