Shipping Policy

Shipping at a Glance

We keep our shipping structure simple so you can understand the expected timeline and cost before placing an order. The following summary provides the standard shipping information applicable to orders placed through Enercase.

Shipping Cost & Delivery Timeline

Enercase currently offers a simple flat-rate shipping option of $6.99 per order. This means the applicable shipping charge does not change based on the number of eligible items included in the order, unless a different shipping charge is specifically displayed during checkout.

Our standard fulfillment process consists of two stages: order handling and carrier transit. Handling begins after your order has been successfully placed and payment has been confirmed. Once the order has been prepared, packaged, and released for shipment, the carrier transit period begins.

Delivery estimates are provided for planning purposes and are not a guaranteed delivery date. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, address accuracy, transportation conditions, and other circumstances outside our direct control.

Order Processing & Handling Time

Orders are generally processed within 1 business day. During this stage, our team prepares the purchased items for shipment, verifies the order information, completes packaging, and arranges carrier collection.

Orders placed before the daily cut-off time on a business day can enter the processing workflow according to the standard schedule. Orders submitted after the cut-off time may be treated as being received on the following business day.

Our order cut-off time is:

Processing time and transit time are separate. The carrier's delivery period begins after the order has completed handling and has been released for shipment. For this reason, the transit estimate should not be counted from the exact moment an order is placed.

Estimated Transit Time

After your order has been processed and handed to the shipping carrier, standard transit generally takes 2–6 business days. Transit time refers to the period during which the package is traveling through the carrier's transportation network toward the delivery address.

The estimated transit period does not include the order handling period. Customers should therefore allow approximately 3–7 business days for the complete standard delivery process, depending on when the order is placed and when it enters processing.

Delivery Services & Tracking

Enercase uses established domestic delivery carriers to transport customer orders. Depending on the shipment and destination, your package may be delivered by USPS, UPS, or FedEx.

Once your order has been shipped, tracking information may be sent to the email address associated with your order. Tracking updates are controlled by the carrier and may not appear immediately after the shipping label is created.

In some cases, there may be a short period between shipment confirmation and the first carrier scan. This does not necessarily mean that the order has not been shipped. Please allow reasonable time for the carrier's tracking system to register the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully verify your name, street address, apartment or unit number, city, state, ZIP code, and any other information required for successful delivery.

Once an order has entered processing or has been handed to a carrier, we may not be able to change the shipping address. If you notice an address error immediately after placing an order, please contact our support team as soon as possible so we can determine whether an adjustment is still possible.

Enercase cannot guarantee that an address modification can be completed after shipment. If a package is returned because the address provided at checkout was incorrect or incomplete, additional arrangements may be required before the package can be shipped again.

Delivery Attempts & Package Receipt

Carrier delivery procedures may vary according to the destination and carrier. A carrier may leave a package in a suitable location, request a signature, make another delivery attempt, or redirect the package to a nearby facility when delivery cannot be completed.

Customers should monitor tracking information and follow any delivery instructions provided by the carrier. If the carrier indicates that a package is available for pickup, please collect it within the carrier's specified holding period.

Enercase is not responsible for delays caused by a recipient being unavailable, an incorrect address, failure to collect a package, or other delivery circumstances attributable to the recipient.

Delayed or Unexpected Deliveries

Although most orders are delivered within the estimated timeframe, occasional delays can occur. Transportation disruptions, severe weather, carrier volume, operational interruptions, public holidays, address verification, or unexpected logistics issues may affect delivery speed.

If your order appears to be delayed, first review the latest tracking information associated with your shipment. The tracking history can often provide the most current information about the package's location and estimated delivery status.

If tracking has not changed for an extended period or the estimated delivery window has passed, please contact our customer support team. Provide your order number and the email address used at checkout so we can review the available shipment information and assist you appropriately.

Lost, Missing, or Damaged Packages

If your tracking information states that a package has been delivered but you cannot locate it, please first check common delivery locations around your property and ask household members, neighbors, or building management if they accepted the package on your behalf.

You should also review the carrier's tracking information for delivery notes, photographs, or location details when available. If the package remains missing, contact Enercase support so we can review the shipment information and determine the appropriate next step.

If your package arrives visibly damaged, please retain the original packaging and the delivered items. Photographs of the package and product condition may be helpful when reviewing a damage-related concern.

Shipping investigations may depend on carrier procedures and available tracking information. We will make reasonable efforts to assist customers with shipment-related concerns.

Orders Containing Multiple Items

When an order contains more than one item, Enercase generally aims to process the order together whenever practical. However, operational circumstances may occasionally require items to be shipped separately.

If an order is divided into multiple packages, you may receive separate tracking information for the individual shipments. A partial delivery does not necessarily mean that an item is missing from the order. Please review all available tracking information before contacting support about an incomplete shipment.

Business Days & Holidays

Business days are generally Monday through Friday. Saturdays, Sundays, and applicable public holidays are not counted as standard processing business days.

Because carrier schedules can change around holidays, seasonal periods, and other high-volume periods, delivery may occasionally take longer than the standard estimate. We recommend placing orders with sufficient time before important occasions, events, celebrations, or travel plans.

Changes or Cancellations Before Shipment

If you need to change or cancel an order, please contact Enercase as soon as possible after placing it. We can only attempt to make changes before the order enters the fulfillment or shipping process.

Once an order has been processed, packaged, or handed to a carrier, we may be unable to cancel or modify the shipment. In such circumstances, any available return or refund options will be handled according to our applicable Return & Refund Policy.

Important Delivery Information

• The standard shipping charge is $6.99 per order.
• Standard order handling generally requires 1 business day.
• Standard carrier transit generally takes 2–6 business days.
• The estimated complete delivery period is approximately 3–7 business days, depending on the order date.
• The daily order cut-off time is 5:00 PM EST, Monday–Friday.
• Orders placed after the cut-off time may begin processing on the next available business day.
• Delivery is handled by USPS, UPS, or FedEx.
• Tracking information is provided when available after shipment.
• Delivery estimates are not guaranteed dates and may be affected by circumstances outside Enercase's control.
• Customers should ensure that all shipping information entered at checkout is complete and accurate.

Customer Support

Our customer support team is available to assist with shipping questions, order processing concerns, tracking issues, and delivery-related inquiries.

Our Commitment to a Clear Shipping Experience

At Enercase, we believe that shipping information should be easy to understand before and after an order is placed. For this reason, we provide a straightforward flat-rate shipping charge, a clearly defined handling period, an estimated carrier transit window, and tracking information when available.

Whether you are ordering an Evening Dress for a special occasion, a Maxi Dress for an upcoming event, or a Casual Dress for everyday wear, we aim to make the fulfillment and delivery process as predictable as possible. Please keep the estimated processing and transit periods in mind when planning for a specific date.

By placing an order with Enercase, you acknowledge that the delivery estimates provided in this policy are estimates rather than guaranteed delivery dates. External factors may occasionally affect transportation schedules even after an order has been successfully processed and shipped.

If you need additional assistance at any point during the shipping process, our support team will be available during the stated support hours to help review your order and provide the information available to us.