Return & Refund Policy
Last updated: September 2026
At Enercase, we want every customer to feel confident when choosing from our collection of Evening Dresses, Maxi Dresses, and Casual Dresses. We understand that shopping for clothing online can sometimes involve considerations such as fit, style, color, or personal preference.
If your purchase does not work for you, our return process provides a clear way to request a return and, when the applicable requirements are satisfied, receive a refund. This policy explains the return timeframe, product conditions, return procedure, refund processing period, and other information relevant to your purchase.
Return & Refund at a Glance
The following table provides a quick overview of the main terms of our return and refund process. Please read the full policy below for complete details.
60-Day Return Window
Eligible items may be returned within 60 days from the date your order was delivered. This period gives you reasonable time to receive your purchase, inspect the product, and decide whether it meets your expectations.
A return request should be submitted within the 60-day period. Requests received after the applicable return window may not be accepted unless an exception has been specifically authorized by Enercase.
Important: Please contact our customer support team before sending an item back. This allows us to provide the correct return instructions and helps prevent delays in processing your return.
Return Eligibility
To qualify for a return, merchandise should be returned in a condition that allows it to be properly inspected and evaluated. Unless otherwise approved by our support team, returned products should meet the following requirements:
- The return request is submitted within 60 days of delivery.
- The item is unworn and unused, except for reasonable inspection or fitting.
- The item has not been washed, dry-cleaned, altered, tailored, repaired, or otherwise modified.
- The merchandise is free from stains, makeup, perfume, deodorant, smoke odor, pet hair, or other signs of use.
- Original product tags and labels remain attached whenever applicable.
- Original packaging is retained whenever reasonably possible.
- The returned product corresponds to the item included in the original order.
These conditions are particularly important for dresses and other garments because products that show signs of wear or alteration may no longer be suitable for resale.
Items That May Not Qualify for Return
A return may be declined if an item has been used, damaged, altered, or otherwise returned in a condition that prevents normal resale. Examples include:
- Items that have been worn beyond reasonable fitting or inspection.
- Items that have been washed or dry-cleaned.
- Products with visible stains or cosmetic residue.
- Items with strong perfume, smoke, or other persistent odors.
- Products that have been altered, tailored, repaired, or modified.
- Merchandise damaged after delivery due to customer use.
- Items returned after the 60-day return period without approval.
- Returns that cannot be reasonably matched to an original order.
If you believe an item arrived defective, damaged, or different from what you ordered, please contact us before returning it. Different procedures may apply depending on the circumstances.
How to Start a Return
Please do not send a return package before contacting Enercase. Our customer support team will review your request and provide the appropriate return instructions.
Contact Enercase
Email support@enercase.com with your order number, the item you would like to return, and the reason for your request.
Receive Return Instructions
Our support team will review the information and provide the applicable instructions for returning your merchandise.
Prepare Your Package
Place the item securely in suitable packaging. Please keep product tags and original packaging whenever possible.
Ship the Return
Send the package according to the return instructions provided by our support team. We recommend retaining your shipping receipt and tracking information.
Return Inspection
Once received, the returned merchandise will be reviewed to confirm that it meets the applicable return requirements.
Refund Processing
After the return is approved, the applicable refund will be processed according to the refund timeframe described below.
Return Shipping
Customers should contact our support team before arranging a return. Return instructions may vary depending on the reason for the return and the circumstances of the order.
Please do not send merchandise to an address obtained from an unrelated source. Using the return instructions provided by Enercase helps ensure that the package can be properly identified and processed.
When shipping a return, we recommend selecting a service that provides shipment tracking. Keep your receipt and tracking information until the return has been confirmed and processed.
Refund Processing
Once your returned merchandise has been received and approved, Enercase will process the applicable refund. Refunds are generally issued to the original payment method used for the purchase.
Our standard refund processing period is within 12 days after the return has been approved. Processing by your bank, card issuer, or payment provider may require additional time before the funds appear in your account.
| Refund Stage | Timeframe | Details |
|---|---|---|
| Return Request | Within 60 days of delivery | Customer contacts Enercase to begin the return process. |
| Return Review | After the item is received | Returned merchandise is inspected for applicable eligibility. |
| Refund Processing | Within 12 days after approval | Approved refunds are processed to the original payment method. |
| Bank or Payment Provider | Varies | Additional posting time may be required before the refund is visible in the customer's account. |
No Restocking Fees
Enercase does not charge a restocking fee for eligible returns that are approved under this policy.
This means that an approved return will not be reduced by a separate restocking charge. Return shipping arrangements should still follow the instructions provided by our customer support team.
Refund Amount
For an approved return, the applicable refund is based on the eligible merchandise included in the approved return. Refunds are generally returned through the original payment method used for the transaction.
If only selected items from an order are returned, only those eligible items will be considered for the corresponding refund. Items that are retained by the customer are not included in the return refund.
Original Payment Method
Whenever possible, refunds are issued to the same payment method used to complete the original purchase. This helps maintain a clear connection between the original transaction and the refunded order.
After Enercase processes the refund, the final posting time is determined by the relevant payment provider or financial institution. If you do not immediately see the refunded amount, please allow additional processing time before contacting your payment provider.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or contains an item that does not match your purchase, please contact Enercase as soon as possible.
Include your order number and a clear description of the issue. We may request photographs of the product, packaging, shipping label, or other relevant information so our team can properly review the situation.
Please wait for instructions from our support team before sending a damaged, defective, or incorrect item back. Depending on the circumstances, we may provide specific return instructions or another appropriate resolution.
Exchanges
If you would prefer a different size, color, or style, please contact our support team before returning the original item.
Product availability may change over time. If the requested replacement is not available, our support team can explain the available return and refund options.
Order Changes & Cancellations
If you need to change or cancel an order, contact support@enercase.com as soon as possible after placing your order.
Changes or cancellations may only be possible before an order enters the fulfillment or shipping process. Once an order has been processed, packaged, or transferred to a carrier, we may no longer be able to modify or cancel it.
If a cancellation is no longer possible, the customer may use the return process after delivery if the item meets the requirements of this policy.
Preparing Your Return Package
Proper packaging helps protect your merchandise while it is being transported back to Enercase. Please package the product securely and avoid placing shipping labels directly on the original product packaging whenever an outer shipping package can be used.
- Use appropriate protective packaging.
- Keep original tags and labels attached whenever applicable.
- Include any information requested in your return instructions.
- Retain your return tracking number until the return has been processed.
Return & Refund Timeline
| Policy Item | Timeframe | Requirements / Information |
|---|---|---|
| Return Window | 60 days | Return request should be submitted within 60 days from delivery. |
| Return Condition | At return | Item should be unworn, unused, unwashed, and unaltered, with original tags and packaging when applicable. |
| Return Review | After receipt | Merchandise is reviewed before the return is approved. |
| Refund Processing | Within 12 days | Refund is processed within 12 days after return approval. |
| Restocking Fee | No fee | Enercase does not charge a restocking fee for approved returns. |
Important Return Information
- Eligible items may be returned within 60 days from delivery.
- Please contact Enercase before sending a return package.
- Returned products should be unworn, unused, unwashed, and unaltered.
- Products should be free from stains, makeup, cosmetic residue, strong odors, and other signs of use.
- Original tags and packaging should be retained whenever applicable.
- Enercase charges no restocking fee for approved returns.
- Approved refunds are processed within 12 days after approval.
- Refunds are generally issued to the original payment method.
- Banks and payment providers may require additional time to post refunds.
- Customers should retain return tracking information until the process has been completed.
Need Help With a Return?
If you have questions about return eligibility, return instructions, damaged merchandise, incorrect items, exchanges, or refund status, please contact our customer support team.
Email: support@enercase.com
Support Hours:
8:00 AM – 7:00 PM (EST), Monday – Saturday
A Clear Return Experience
At Enercase, we aim to make returns understandable and straightforward. Our 60-day return period provides customers with reasonable time to evaluate their purchase, while the return conditions help ensure that merchandise can be properly inspected and processed.
Whether you have selected an Evening Dress for a formal occasion, a Maxi Dress for an upcoming event, or a Casual Dress for everyday wear, we recommend checking your order soon after delivery and contacting us if you believe a return is necessary.
Keeping the original tags and packaging until you are certain you will keep your purchase can make the return process easier. If a return is approved, Enercase does not charge a restocking fee, and the applicable refund will be processed within 12 days after approval.
For any questions regarding your order or return, our customer support team is available during the stated support hours at support@enercase.com.