Payment Methods

1. Available Payment Method

Enercase currently accepts payments through PayPal. The payment option available to you will be displayed during the checkout process.

2. How PayPal Checkout Works

When you are ready to place an order, select the available PayPal payment option during checkout. You may then be directed to PayPal or presented with a PayPal payment interface to review and authorize the transaction.

After the payment process is completed successfully, Enercase can proceed with the order according to the applicable order processing and shipping procedures.

3. Payment Security

Enercase takes reasonable measures to maintain a secure online shopping environment. Payment processing is handled through the applicable payment service, which may involve security measures and verification procedures operated by PayPal.

Customers should always make sure they are using a secure device and connection when completing a payment. Do not share your PayPal password, verification codes, or other sensitive account credentials with anyone.

4. Payment Authorization

A payment may require authorization or verification by PayPal or the applicable financial institution. A transaction is considered successfully paid only when the payment process has been completed and the transaction has been confirmed through the applicable payment system.

If a payment cannot be authorized, the order may not be successfully completed. In this situation, you may need to review your PayPal account, funding source, or payment details before attempting checkout again.

5. Order Confirmation and Payment

After placing an order, Enercase may send an order confirmation to the email address provided during checkout. Receiving an order confirmation indicates that the order information has been received; it does not override any applicable payment verification or order acceptance procedures described in our Terms of Service.

If there is an issue with payment authorization, we may need to contact you or request that you complete the payment process again before the order can be fulfilled.

6. Currency and Order Total

Prices displayed by Enercase are presented in USD unless otherwise indicated during checkout.

Before completing your purchase, please review the final order total shown at checkout, including applicable product charges and shipping costs. Our standard shipping rate is $6.99.

7. Payment Information and Privacy

Payment-related information may be processed by PayPal in accordance with its own terms, security practices, and privacy policy. Enercase may receive limited transaction information necessary to identify and manage your order, such as payment status, transaction reference information, and other information required for order administration.

For additional information about how Enercase handles personal information, please refer to our Privacy Policy.

8. Failed or Declined Payments

If your payment is declined, interrupted, or otherwise unsuccessful, your order may not be completed. Common reasons can include insufficient funds, an issue with the selected funding source, account restrictions, verification requirements, or temporary payment-service issues.

If you experience a failed payment, we recommend checking your PayPal account and trying the payment process again. If the issue continues, you may need to contact PayPal directly for assistance with your account or payment method.

9. Duplicate Payment Concerns

If you believe you were charged more than once for the same order, please contact Enercase promptly with your order information and relevant transaction details. Our team can review the order records and help determine whether the transactions relate to the same purchase.

Where a payment issue requires investigation by the payment provider, additional verification may be necessary before a resolution can be determined.

10. Refunds and Payment Reversals

Approved refunds are generally issued to the original payment method used for the purchase, where applicable. For eligible returns and refunds, Enercase's standard refund processing timeframe is within 12 days after approval.

After Enercase processes a refund, the time required for the funds to appear in your account may vary depending on PayPal and the financial institution or funding source involved.

11. Payment Disputes

If you have a question or concern about a payment, please contact Enercase before initiating a payment dispute whenever possible. Our support team can review your order information and help clarify the transaction.

If a payment dispute or chargeback is initiated through a payment provider, Enercase may provide relevant transaction and order information as necessary to respond to the dispute and protect against unauthorized or fraudulent transactions.

12. Protecting Your PayPal Account

Customers are responsible for maintaining the security of their PayPal account and associated login credentials. We recommend using a strong password, maintaining appropriate account security settings, and reviewing payment activity regularly.

• Never share your PayPal password with another person.
• Do not provide verification codes to unknown individuals.
• Review transaction details before authorizing payment.
• Use secure and trusted devices when accessing your account.
• Contact PayPal directly if you believe your account has been compromised.

13. Changes to Available Payment Methods

Enercase may add, remove, or modify available payment methods in the future. The payment options presented during checkout will reflect the methods currently available for completing an order.

If additional payment methods become available, relevant information may be added to this page or displayed directly during checkout.

14. Contact Us About Payments

If you have questions about an order, payment status, duplicate transaction, refund, or another payment-related concern, our support team is available to assist you.