Frequently Asked Questions

Enercase offers a focused selection of women's dresses designed for different occasions and everyday styling needs. Our main collections include Evening Dresses, Maxi Dresses, and Casual Dresses.

Consider the type of event, desired level of formality, silhouette, length, and overall styling preference. Evening Dresses can be suited to more formal occasions, while Maxi Dresses and Casual Dresses can provide versatile options for different settings.

We recommend reviewing the product description and available sizing information before placing your order.

Product pages provide available information about the specific item, including its description, available options, and other relevant details. Please review the product page carefully before completing your purchase.

If you need additional information before ordering, contact our support team at support@enercase.com. Please include the product name and your specific question so we can assist you more efficiently.

Select the dress you would like to purchase, choose any available options, add the item to your cart, and proceed to checkout. Review your order details and shipping information carefully before completing payment through the available PayPal checkout option.

Contact us as soon as possible if you need to change your order. Depending on the current processing status, we may be able to assist with certain changes before the order enters fulfillment.

Changes are not guaranteed once an order has been processed, packed, or shipped.

Cancellation requests should be submitted as soon as possible. Enercase will review the order status to determine whether cancellation is still possible.

Once an order has entered fulfillment or has been shipped, cancellation may no longer be available. Please see our Cancel / Change Order policy for additional information.

To help us locate your order quickly, please provide:

• Your order number.
• The name used when placing the order.
• The email address associated with the order.
• A clear description of your question or request.

Enercase currently accepts PayPal for online purchases. The available payment option will be displayed during the checkout process.

Payment processing is handled through the applicable PayPal payment service. Customers should always use a secure device and connection when completing a transaction and should never share their PayPal password or verification codes with others.

Prices are displayed in USD unless otherwise indicated during checkout.

If a payment is declined or interrupted, review your PayPal account, selected funding source, and payment information before trying again.

If the issue continues, PayPal may be able to provide additional information regarding the payment or account status.

Enercase currently offers a flat shipping rate of $6.99.

Our standard handling time is 1 business day. Orders are generally prepared for shipment after payment and order details have been successfully processed.

Standard transit time is approximately 2–6 business days after the order has been processed.

Actual delivery time may vary depending on the destination, carrier operations, weather, holidays, and other circumstances outside our direct control.

Orders may be delivered through USPS, UPS, or FedEx, depending on the shipment and available delivery service.

Our standard order cut-off time is 5:00 PM EST, Monday through Friday. Orders submitted after the applicable cut-off may be processed on the following business day.

When tracking information is available, shipment details may be provided after the order has been dispatched. Tracking updates are provided through the applicable delivery carrier.

Eligible purchases may generally be returned within 60 days of delivery, subject to the requirements and exclusions described in our Return & Refund Policy.

Contact our support team before sending an item back. Provide your order number and explain the reason for the return. Our team will provide the applicable instructions based on your request.

Once a refund has been approved, Enercase processes the refund within 12 days. The time required for the funds to appear may vary depending on the original payment method and payment provider.

No. Enercase does not charge a restocking fee for eligible returns.

Approved refunds are generally issued to the original payment method used for the purchase, where applicable.

Contact us as soon as possible if your order arrives damaged, defective, or different from what you ordered. Include your order number and relevant details so our support team can review the issue and provide the appropriate next steps.

Personal information may be used to process orders, provide customer support, arrange delivery, maintain website functionality, improve services, prevent fraud, and fulfill applicable legal obligations.

For more information, please review our Privacy Policy.

Payment processing is handled through the applicable payment service. Enercase may receive transaction information needed to manage your order, while payment credentials may be handled directly by PayPal according to its own policies and security practices.

Our website may use cookies and similar technologies for essential website functions, preferences, analytics, security, and performance. Your browser may provide controls for managing cookie settings.

Our customer support team is available from 8:00 AM – 7:00 PM (EST), Monday through Saturday.

You can contact our support team by email at support@enercase.com.

When contacting us about an existing order, including your order number can help us locate your purchase more quickly.

Please visit our Cancel / Change Order page for detailed information about cancellation requests, address changes, product changes, and orders that have already entered fulfillment or shipment.

Additional information is available through our Shipping & Delivery, Return & Refund Policy, Privacy Policy, Terms of Service, Payment Methods, and Cancel / Change Order pages.